Questions and Answers

If your question is not covered below, please contact

Registration Questions

How do I register?

Register online at:

What if I need to make a change to my registration?

Please contact Staff Services ( to make any needed changes.


What if I need to cancel my registration?

If you cancel by October 10, 2019, you will be refunded all but $100 per person. No refunds will be given on or after October 11, 2019. This helps offset the expenses already incurred in anticipation of your attendance and the cost of processing your cancellation. Refund payments will be made using the same payment method used. Contact to cancel your registration.

What's up with the red nametag lanyards?

At the NSG, watch for people with red lanyards They are associated with sensitive ministries or locations and have been asked not to be photographed. If these people appear in your photos—even in the background—do not post the photos on social media or use them in your ministry newsletters.

What is the cost of registration?

Registration Rates (through July 1):

  • $629 – Navigator Reps, Associate staff, HQ staff, Glen Eyrie staff, and guests
  • $569 – Staff in Training, Intern staff, and Mission staff
  • $519 – EDGE Corps staff

Prices go up $50 on July 2.

What is covered in the registration fee?

The registration fee covers the admittance to main sessions, the interactive exhibit hall, and the following meals: three meals on Friday, breakfast and lunch on Saturday, and breakfast on Sunday.

Hotel costs are separate, as are tickets to Disney® theme parks or other activities.

How do I volunteer to help during the NSG?

Register to volunteer online

Volunteers play a critical part in setting the culture of this event by creating a welcoming, helpful and inclusive tone. We want attendees to feel like this is a place for them and our volunteers are vital in communicating that message. Thank you!

Please note: These volunteer positions are unpaid and do not qualify you to attend the gathering at a discount. Travel, lodging, and meals are your responsibility (except for meals connected to your volunteer shifts indicated below).

When did registration open?

Registration opened May 13 and ends Monday, July 1. Regular registration opens July 2.

Hotel Questions

What is the cost of the hotel?

The conference room rate is $129 per night for suites (up to 5 people) and $229 for villas (up to 8 people). You may reserve additional nights for your personal stay at the same rate (plus tax) based upon availability. Details on Hotel Reservations page.

How do I make my hotel room reservation?

Complete instructions are available on the Hotel/Travel page.

How do I apply our tax-exempt status to my hotel bill?

For your hotel room charges paid by p-card to be tax-exempt, you must download the tax-exempt affidavit, print it, fill it out, and have it with you upon check-in. All Navigator staff paying with a p-card are authorized to sign this affidavit. If you don’t have it with you, request one upon check-in and the hotel will provide one for you. You will also need to have our Florida sales tax exemption paperwork on hand. That paperwork is available for download on NavTeams.

Please note:

  • Additional nights at the hotel for your personal stay before or after the Gathering need to be charged to a personal credit card and are not tax-exempt.
  • Any hotel reservations paid for with personal funds or a personal credit card, even if it will be reimbursed by The Navigators, cannot be tax-exempt (the hotel would be in violation of Florida sales tax laws if it didn’t charge tax).

How do I get from the Orlando airport to the Caribe Royale?

You need to arrange your own transporation. Details are on the Transportation page. We suggest you sign up for transportation at least 30 days before the conference.

Do I need to pay the $25 resort fee?

No, this has been waived as part of our contract with the Caribe Royale.

Funding and Financial Questions

Are there fundraising resources for this event?

Yes! These downloadable resources can be found on the Fundraising Help pageOur MPD team is here to help. Please contact with any questions.

I would like to make a financial contribution so that staff who may be in financial need can attend the conference—how can I do that?

Thank you for your generosity and desire to help! We encourage you to contribute to the National Staff Gathering Assistance Fund.

Go to the online donation form. These monies will be distributed to the Missions and they will use these funds to assist staff they have identified with a financial need. Receipts will be provided for contributions made to this fund.

Will my donors be surprised by the amount of money I need to raise for this event?

Testimonies affirm that your donors will not be surprised by the costs for this professional development event. Most of them know what these types of national events cost.

Further testimonies affirm that if you use the form letter provided (making it your own), and the additional funding resources developed for this event you should be able to raise all the funds needed to cover your costs. These downloadable resources can be found on the Fundraising Help page.

The National Staff Gathering team is praying with you, believing God will provide what you need.

What may I pay for with my p-card or cost center?

If your spouse is significantly involved in Navigator ministry and registers to attend the National Staff Gathering, the items below apply to your spouse as well.

  • Conference registration for yourself.
  • Transportation for yourself.
  • Hotel registration for yourself for the days you’re there on Navigator business.
  • Entertainment related to your staff team (theme park tickets, for example). See next question for more details.
  • Meals for yourself that are not provided during the NSG. All meals are provided except Thursday dinner, Saturday dinner (during free time), and Sunday lunch.

Expenses related to children are personal and must be paid with personal funds. These include:

  • hotel fees such as a crib or rollaway bed
  • travel
  • meals

We are looking into two authorized childcare options that will be considered a ministry expense and payable by p-card. We will post these options soon.

May I purchase tickets to one of the local attractions with my p-card?

You may buy tickets to the theme parks and other local attractions with your p-card if it fits the following guidelines:

  • You need to attend the theme park as a work team. “Entertainment” is an appropriate business expense, but the entertainment needs to be connected to your job. In this case, it would be building relationships with your co-workers. If two or more co-workers go to a theme park together, it can be considered business entertainment. When you do your expense report, file this as “Meals/Entertainment – Meetings/Ministry.”

Do we get discounts from Disney?

For NSG guests, Disney offers a savings on all multi-day (2+ Day) tickets. All multi-day tickets include an additional complimentary “bonus visit” admission to a Disney water park or mini golf. They also offer afternoon (after 1:00 p.m.) and twilight (after 5:00 p.m.) tickets that are exclusive to the meetings and conventions market (they do not make these tickets available at their ticket windows or to the general public). To purchase a partial day ticket, click on Partial Day Product.

Visit the Navigators-specific Disney site for details.

Other Questions

May I invite donors and/or ministry partners to this event?

This is primarily a staff conference. Some prospective staff will attend, as will some ministry partners who are especially engaged in Navigator ministry. So before inviting any of your ministry partners, please ask yourself if you’d consider them uniquely involved or strategic in what you do.

What are the options for special dietary needs?

The hotel is able to offer special meals for vegetarians, diabetics, and those who need gluten-free meals. Unfortunately, we will not be able to provide special meals for any other categories.

What are the childcare options at the NSG?

We will provide rooms where parents can supervise their own children up to age 8. You will need to indicate your desire to use these rooms when you register so we know how to plan. Read complete information here.

Why are there no workshops or lunch and learns?

The development you receive will come in other forms throughout the NSG.  We believe this will give us more time for meaningful and needed conversations, helping us become a more interdependent Navigator work.

What will we talk about at the National Staff Gathering?

At the Gathering we will look at where we’ve come in the last four years, where we are now, and where we are headed. You will hear in greater detail what we have collectively sensed God is calling us to in these next 12 years. You will have time to process, discuss, and reflect on what you hear.